Terms of Service

These Terms of Service ("Terms") govern your access to and use of the websites, services, and deliverables provided by Nexus Resolution LLC ("Nexus Resolution", "we", "us", or "our"). By engaging our services or using our website, you ("Client" or "you") agree to be bound by these Terms.

1. Services

We provide Amazon-focused services including but not limited to: A+ Content and Branded Store design, A-Z Amazon brand management, and Amazon PPC management. The specific scope, deliverables, and fees for your engagement will be described in a written proposal, statement of work, or order form ("Order"). Each Order is incorporated into these Terms by reference.

2. Client responsibilities

• Provide timely access to your Amazon Seller Central, Advertising Console, and Brand Registry accounts as required.
• Supply accurate product, brand, and business information required to perform the services.
• Maintain compliance with Amazon's policies, applicable laws, and third-party rights (including trademarks, copyrights, and patents).
• Approve or reject deliverables within the review window stated in your Order.

3. Fees & payment

Fees are stated in your Order and start from as low as $199 depending on the service selected. Unless otherwise stated: one-off projects are invoiced 50% upfront and 50% on delivery; monthly retainers are billed in advance on the same day each month. Invoices are due upon receipt. Late payments accrue 1.5% monthly interest and may result in suspension of services.

4. Term & termination

Month-to-month retainers may be cancelled by either party with 30 days' written notice. One-off projects terminate upon delivery and acceptance. We may terminate immediately for non-payment, breach of these Terms, or requests that violate Amazon's policies or applicable law. Fees for services already rendered are non-refundable except as stated in our Refund Policy.

5. Intellectual property

On full payment, you own the final creative deliverables produced specifically for you (A+ modules, Brand Store designs, campaign structures). We retain ownership of pre-existing tools, templates, frameworks, know-how, and internal reporting infrastructure used to deliver the services.

6. Results & no guarantee

We use industry best practices and commercially reasonable efforts to achieve the goals described in your Order. However, advertising outcomes depend on factors outside our control (marketplace conditions, product quality, pricing, competition, Amazon policy changes). We do not guarantee specific ACOS, ROAS, TACoS, revenue, ranking, or approval outcomes.

7. Confidentiality

Each party will protect the other's confidential information with at least the same care it uses for its own confidential information, and will only use it to perform under these Terms.

8. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages. Our aggregate liability arising out of or relating to these Terms will not exceed the fees paid by you to us in the three (3) months preceding the event giving rise to the claim.

9. Indemnification

You agree to indemnify and hold Nexus Resolution harmless from claims arising out of your products, your listings, your use of third-party content you provided to us, or your violation of Amazon's policies or applicable law.

10. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of laws principles. Any dispute will be resolved in the state or federal courts located in Delaware.

11. Changes

We may update these Terms from time to time. Material changes will be communicated by email or through our website. Continued use of the services after the effective date constitutes acceptance of the revised Terms.

12. Contact

Questions about these Terms should be sent to audit@nexus-resolution.com.